LibGuides: Business Administration: Customer Service

Customer Service Books

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques by Lorraine L. Ukens
Call Number: Wilm Circulating Books HF 5415.5 .U44 2007
ISBN: 9780787982003
Publication Date: 2007-02-16
Has an accompanying CD-ROM
Customer Service: Skills for Success by Robert W. Lucas
Call Number: North Circulating Books HF 5415.5 .L83 2012
ISBN: 9780073397115
Publication Date: 2011-01-20
North Campus only
Customer Service Training 101 by Renee Evenson
Call Number: North Circulating Books HF 5415.5 .E89 2011
ISBN: 9780814416419
Publication Date: 2010-10-06

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Communicating with Customers
Call Number: Wilm DVDs HF 5415.5 .C66 2005
Online Customer Service
Call Number: Wilm DVDs HF 5415.5 .O555 2012
Person-to-person Customer Service
Call Number: Wilm DVDs HF 5415.5 .P47 2012
Telephone Customer Service
Call Number: Wilm DVDs HF 5415.5 .T464 2012