Customer Service

On the first job, students find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. This program teaches skills to deal with people-as-customers.

What makes great customer service? -- Body language and voice -- The customer isn't always right -- Choose words wisely -- Handling upset customers

General, Educators, and Educator's Guide
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude with them each day. Watch the employees of Pike Place Fish Company do their jobs while you learn more about the Fish! philosophy: Play, Make Their Day, Be There, Choose Your Attitude.

Through a combination of narration plus scenarios, this customer service program will provide to all healthcare employees the importance that each department plays in maintaining quality service. As a reminder to our commitment to provide the finest care possible, this program will show how quality of service goes hand in hand with working together as a team.

PLAYAWAY

Venture capitalist and entrepreneur Guy Kawasaki, the author of the bestselling The Art of the Start , has compiled his best wit, wisdom, and contrarian opinions to show listeners how to ignore fads and foolishness while sticking to commonsense practices.

Spirit of hospitality featuring delivering quality guest service (2005) (17 min.) -- Courtesy rules! : better telephone skills now (2004) (20 min.) -- Breaking down barriers : achieving great service for guests with disabilities (2001) (26 min.).

Presents solid information and uses real-life interactive scenarios to show how hotel staff and managers can all be part of a marketing team that drives revenue and increases profits.

Provides an introduction to the hospitality industry for people interested in a career in tourism or hospitality. Discusses the three main parts of the hospitality industry: management, kitchen, and customer service. Describes how the various components of the industry work together

SEE A PREVIEW CLIP @
http://cambridge.films.com/PreviewClip.aspx?id=17003

FISH! For Schools has its roots in the video FISH! It takes the four FISH! philosophies—Be There, Make Their Day, Choose Your Attitude and Play—and worked with educators to blend them with best education practices. The result? FISH! For Schools, a family of tools that helps build a positive, enthusiastic and focused culture.

FISH! For Schools helps to create classrooms where it’s cool to respect and care about each other. Students feel safe and ready to learn.