Customer Service

On the first job, students find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. This program teaches skills to deal with people-as-customers.

What makes great customer service? -- Body language and voice -- The customer isn't always right -- Choose words wisely -- Handling upset customers

General, Educators, and Educator's Guide
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude with them each day. Watch the employees of Pike Place Fish Company do their jobs while you learn more about the Fish! philosophy: Play, Make Their Day, Be There, Choose Your Attitude.

Through a combination of narration plus scenarios, this customer service program will provide to all healthcare employees the importance that each department plays in maintaining quality service. As a reminder to our commitment to provide the finest care possible, this program will show how quality of service goes hand in hand with working together as a team.

FISH! For Schools has its roots in the video FISH! It takes the four FISH! philosophies—Be There, Make Their Day, Choose Your Attitude and Play—and worked with educators to blend them with best education practices. The result? FISH! For Schools, a family of tools that helps build a positive, enthusiastic and focused culture.

FISH! For Schools helps to create classrooms where it’s cool to respect and care about each other. Students feel safe and ready to learn.